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3500 Elida Road Lima, OH 45807 | Map/Hours

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When our customers have something to say, we listen. We believe that this is one of the most important aspects of our business. We recognize that the desires and needs of our customer base are always changing, and we want to change and adapt with them. The testimonials that are listed below are a testament to the way that we do business.

If you would like to do business with the dealership that our kind customers have described below, then you should give us a call or stop by. We want everyone to have an amazing customer experience, and it starts with one visit. If you have already had that visit with us, then you can always write us a testimonial for yourself. We appreciate anytime that you spend providing us with helpful feedback.

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7 Reviews
4.9 out of 5 stars
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lcisco 04 Dec 2013
We delt with Jarrett Hammons for our headlight repair on our 2008 Toyota Avalon. We were very pleased with Jarret's professionalism and concern for our problem. He was prompt and rectified the situation. We would ask for Jarret again in the future.
3 rate
DealerRater
lcisco 04 Dec 2013
We delt with Jarret Hammons for our headlight repair on our 2008 Toyota Avalon. We were very pleased with Jarret's professionalism and concern for our problem. He was prompt and rectified the situation. We would ask for Jarret again in the future.
3 rate
DealerRater
Auntbea 23 Oct 2013
I have always been pleased with the service I have received with Alan Nott Honda, however, this time I was very disappointed. I had an appointment to get my oil changed at 9:30am. This is something that should take less then 30 minutes to do. I was called to the service desk that my car was do...ne at 11:10am. There should have been no reason why it should have taken that much of my time waiting on an oil change. Show more
3 rate
DealerRater
Auntbea 23 Oct 2013
I have always been pleased with the service I have received with Alan Nott Honda, however, this time I was very disappointed. I had an appointment to get my oil changed at 9:30am. This is something that should take less then 30 minutes to do. I was called to the service desk that my car was do...ne at 11:10am. There should have been no reason why it should have taken that much of my time waiting on an oil change. Show more
3 rate
DealerRater
buckeyelady 08 May 2013
The last few times I have had service done on my car, I stand at the service counter for indeterminate amounts of time because two, possibly three people are standing there looking at computer screens and not paying any attention to me standing there. I am bringing this up now because it occurs eve...ry time I have my car serviced anymore. When I took my car in recently, three people were at the counter, two walked away to do something else and the third gentleman who is always sitting at his computer or talking on the phone does not appear to ever wait on customers anyhow. One person finally walked back just as another person was entering the service area. She asked that man if she could wait on him while I am standing there for about 15 minutes at that point. (Shame on the guy who walked in and was waiting on immediately when he could plainly see it was not his turn anyhow. On this same service call, I went in to get my car and the same situation occurred with everybody appearing to be busy gazing at their computer screens. I finally just walked over to the waiting area and sat down. No one appeared to notice. Finally a gentleman (not one of the three looking at their computer screens) walked into the room and saw me and asked if he could help me. I normally would not complain but it is getting to the point that this is the norm. My next issue was the fact that I was bringing the car in that I just purchased to have door guards put on and I asked them to check my brakes because they were very grabby. When I picked the car up, I was told the rotors were warped and needed to be sanded. When I asked why that would need to be done when the car was new and only had 40 miles on it when I bought it. The guy who didn't really know what in the world he was saying indicated it was probably because of the way it had been driven....????? I explained to him the car was new, only 40 miles on it, what was he saying? He repeated it and I had to tell him again that this could not be, I hadn't had the car long enough to do anything to the rotors, his insinuation it was because of reckless driving...??? He questioned the employee who always sits at his computer and never helps customers what the problem could be and he mumbled that it might be because it sat all winter, yada, yada, yada... I am very concerned because that is just that much that was taken off my rotors lifespan and I am not happy. I spoke to our salesman (Jeff Warrington) and he indicated he would make sure it was noted on my service report for future knowledge if something happens but upon speaking with my husband about it, he was adamant that it was not acceptable to purchase a new car with warped rotors. At this point, we have not heard back from Jeff (he is a great guy, not complaining about him at all), just the fact that the service dept. tried to pawn off the damage to reckless driving or sitting all winter in the elements. We plan to pursue this, as it is our contention that there needs to be new rotors put on that car. It is not acceptable to buy a new car and have to have the rotors sanded immediately. One final note that displeased me was the fact that the sides of the car really needed to be cleaned off before applying the door guards and in looking at the doors, someone had just wiped the area where the door guards would be placed with the remaining dirt on the door just smeared around. We were not impressed... Show more
3 rate
DealerRater
MarkFissel 20 Mar 2013
Brett helped me when I came in did a wonderful job no complaints there. The service was fine and I have no complaints there. My problem is that while at the dealership I was asked to leave by Steve Wilson, what kind of dealership asks a paying customer to leave other then wanting to throw his weight... around. I am very disappointed in this experience. There are plenty of people out there who would be glad to have my buissness. I have bought six vehicles there since 2005 and do not know if I would buy another one there or even do service there again. This guy has a huge problem and needs to be dealt with. I have nothing against the service department but no need to go where you are treated as such. Show more
3 rate
DealerRater
pena2013 06 Mar 2013
The service that I received was a tune-up. Although I know they would be just checking to see if there was anything wrong, I didn't realize how expensive it was going to be. It turned out to be $80 more expensive than they had told me it was going to be and the price was already up over $200, which ...I think is a little steep.Nice staff, comfortable wait, horrible price. Show more
3 rate
DealerRater
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